Terms and Conditions

Categories

Who's Online

There currently are 19 guests online.

Terms and Conditions

Free Delivery Service

Current promotion, Free Delivery Service for order above $200.00
Not applicable to following products: 

Small and medium tank rental
Confetti cannon launcher rental
Printing service for latex balloon

No combine order allowed, kindly plan well and order above $200.00
Free shipping will be reflected upon checkout.
Delivery fee $25.00 will apply for order amount less than $200.00



Cancellation Policy

Order cancellation within 14 days from date of purchase will have a cancellation / admin / processing fee of 50% or $10.00 fee whichever amount is higher from total amount paid.
** Customized Banner - 100% cancellation fee at all time.

Customer can consider to postpone order to alternate pickup or delivery date (up to 1 month extension). Customer need to inform us by email at least 3 days in advanced before delivery or pickup date, otherwise, 100% penalty for cancellation or changes will apply as stated above.

                   -------------------------------------

** Cancellation & Postpone due to Haze **

Inview of current haze situtaion, some customer may want to cancel or postpone their order.

Our terms and conditions for this haze situation as follows:  

Cancellation:

We allow cancellation of order giving 3 days notice via email. Customer will be issue with credit note (valid for 6 months) Any request less than 3 days incurr 100% cancellation fee.

Postpone:

We allow postpone of order giving 3 days notice via email. Customer can postpone to another date and to be use within 3 months period.  Any request less than 3 days incurr 100% cancellation fee.

All requests for cancellation or postpone must be request via email indicating your order number and reasons. Request will only consider valid with an approval email from our company. 

--------------------------------------------------------

If you have any question, please do not hesitate to contact us.

Happy Shopping!!

Customer Service Department

PARTY JOY PTE LTD
Tel: (65) 6443 5525