Cancellation Policy

Order cancellation within 14 days from date of purchase will incur a cancellation / admin / processing fee of 50% or $10.00 fee whichever amount is higher from total amount paid.
** Customized Banner - 100% cancellation fee at all time.

Customer can consider to postpone order to alternate pickup or delivery date (up to 1 month extension). Customer needs to inform us by email at least 3 days in advanced before delivery or pickup date, otherwise, 100% penalty for cancellation or changes will apply as stated above.

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** Cancellation & Postpone due to Haze **

Inview of current haze situtaion, some customer may want to cancel or postpone their order.

Our terms and conditions for this haze situation as follows:  

Cancellation:

We allow cancellation of order giving 3 days notice via email. Customer will be issue with credit note (valid for 6 months) Any request less than 3 days incurr 100% cancellation fee.

Postpone:

We allow postpone of order giving 3 days notice via email. Customer can postpone to another date and to be use within 3 months period.  Any request less than 3 days incurr 100% cancellation fee.

All request for cancellation or postpone must be request via email indicating your order number and reason. Request consider valid only with approval email from our company. 

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Equipment Rental

Our company and personnel will not be liable for all malfunction of equipment rental.
Equipment such as helium gas tank, electronic balloon pump and confetti cannon launcher. 
Kindly understand the term and condition before ordering. May contact our office for more detail.
 

If you have any questions, please do not hesitate to contact us.

Happy Shopping!!

Customer Service Department

PARTY JOY PTE LTD
Tel: 64425525